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APPLICATION AND INSTALLATIONS

If I am needing technical support or help installing my product, who can I contact?

You can call us or email us to info@faucetotsink.com or info@lavaodoro.com for technical support.

If I am needing technical support or help installing my product, who can I contact?

You can call us or email us to info@faucetotsink.com or info@lavaodoro.com for technical support.

Can I use my old drain on my new Lava bathroom lavatory faucet?

Yes you may. Most older drain assemblies are generic and should be compatible with your faucet.

What is the recommended hole size for my kitchen faucet?

The standard recommended hole size is 1-3/8”.

The kitchen faucet spout shank isn't long enough to fit my granite countertop. Do you have an extension kit?

Yes, please contact Lava Odoro to obtain the extension kit.

How do I know which types of kitchen faucets fit my sink?

First, determine the number of holes and space prior to buying your faucet. The space is measured from the hole center to hole center and available in single-hole, two-hole (usually 4”), three-hole (4”, 8” on widespread models) and four-hole. Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible and if you have multiple bowls, you may want to have the spout that can be rotated to provide coverage for each one.

Lastly, determine the finish. Most Lava faucets are available in brushed gold, matte black, bronze gold, polished chrome, oil-rubbed bronze, satin nickel and selective two-tone finishes (Like matte black and brushed gold).

If the coming deck plate or Escutcheon is too small and can not fit the hole, What can I do?

You can cantact Lava Odoro for extra size Escutcheon.

WARRANTY AND RETURN POLICY

Are my Lava Odoro faucets lead-free?

All Lava Odoro drinking faucets meet the AB1953 regulation, limiting the lead content to 0.01% which is considered to be “lead free” by the State of California and Vermont.

What is the GPM (Gallons Per Minute) or flow rate of the faucet? Does this vary by model?

All Lava Odoro faucets meet or exceed the CEC Title 20 law which requires that all faucets be limited to a flow rate of 1.2 GPM at 60 PSI for lavatory faucets and 1.8 GPM at 60 PSI for kitchen faucets. These flow rates are the same for all models of lavatory and kitchen faucets, respectively.

What percentage of recycled or reclaimed material is used in the manufacture of faucets?

Most Lava Odoro faucets are forged or machined from refined brass material. A few of our products qualify for use of recycled brass material and consist of 58% copper, along with other alloys to comply with the standard ASME plumbing code requirements.

What is PVD?

PVD (Physical Vapor Deposition) is a molecular process by which a faucet is finished with a uniform layer of deposited metals, metal alloys or metal nitrides and oxides.

The resulting finish is a molecular bonded finish that has become part of your faucet rather than a “dipped” or spray-coated faucet. The process is carried out in a large vacuum chamber (.013 atmospheres).
The faucets are placed into the evacuated chamber while an inert gas such as argon is backfilled and ionized.
This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current, low voltage electrical arc resulting in gaseous and ionized metal that is then accelerated at high energy and introduced to the chamber with inert or reactive gases.

The different mixtures of gases will react with the deposited metal resulting in various colors we see on faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most door handles and faucets.

What is a Ceramic Disc Cartridge?

The cartridges are the most critical component in a faucet. Lava Odoro utilizes state-of-the-art ceramic cartridges for a lifetime of drip-free dependable usage. The cartridge is a self-contained system consisting of two ceramic discs with quarter-circle openings rotating one on top of the other and controls water flow by (a) lining up or (b) covering the openings. Due to its nature, ceramic carbide does not wear out due to friction, however special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic discs.

CARE AND MAINTENANCE

What cleaning products should I stay away from while cleaning my Lava Odoro faucet?

Lava faucet recommends that you only clean your faucet with a mild non-abrasive soap (hand soap). If you notice calcium or lime buildup, we suggest that you use a half-and-half solution of one-part warm water, one-part vinegar and a wash cloth. Do not use any harsh or abrasive items to wide down your
 item.

How do I maintain the finish on my faucet? What should I use to clean it?

Preserving the finish of your faucets begins with proper installation. Make sure to avoid using Plumber’s Putty as this will void the warranty as well as affect the durability of your finish. A silicon-based sealant is recommended. You can use a non-abrasive mild soap to clean the faucet. The surface of your Lava Odoro faucet is non-porous, so there should not be any need for any harsh cleaning agents. In addition to that, you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the durability of your faucet.

COUNTRY OF ORIGIN

Where does Lava Odoro source products and why?

Lava prides itself on delivering high quality products at a competitive price point. In order to achieve this goal, we develop our designed products through professional, prominent vendors in China, specifically. We partner with these producers on a long term basis. Some of our manufacturer relationships go back to our founding over 20 years ago.

Why does Lava Odoro choose China as origin?

  1. Cost-Efficiency: China has long been known for its cost-effective manufacturing capabilities. The lower labor costs, access to raw materials, and efficient production processes make it an attractive option for companies looking to reduce production costs.

  2. Skilled Workforce: China has a skilled and experienced workforce in the manufacturing industry, which can ensure high-quality products and precision in production.

  3. Global Distribution: China's central location in Asia allows for efficient global distribution, reducing transportation costs for exporting products to various markets worldwide.
    In conclusion, Lava Odoro is dedicating to making great quality productsand make it affordable for most household.

Will chemical agents such as drain cleaners cause damage to my faucet?

Yes. If you need to use drain cleaners, it is recommended that you remove the pop-up plunger and carefully pour drain cleaner. Clean any residue left on the drain collar.

My brushed gold faucet is tarnishing, what should I do?

Tarnishing is caused by years of usage, normal wear-and-tear and improper maintenance such as the use of various chemical agents for cleaning. Unfortunately, the only feasible remedy is to replace the tarnished portion of your faucet.

My faucet and drain is leaking, what should I do?

Identify the source of the leak — Does the faucet leak through the spout when the valve is closed?
If yes, then you most likely have a defective cartridge or spring and washer depending on the type of faucet you have. Lava Odoro sells many different types of faucets. If you know the model number of your faucet, you can call us and we will gladly identify the correct part number to order. If you do not know the model number, you can take a picture of your faucet and send it to use via email to info@faucetorsink.com or info@lavaodoro.com along with your contact information. Please allow 12-48 hours for a response.

How should I flush my faucet? And how often should I do it?

Debris in the line may be present even after flushing the lines, so it is recommended that you flush your faucet a few days after installation and every time the water supply has been shut off for any service or repair. The optimum method for flushing the lines is to (1) Shut off the water supply to the faucet, (2) remove your cartridge and seats and springs, (3) turn your water supplies on making sure to cover any surfaces that may be water damaged and deflect water into the sink. Let the water run for a few seconds. (4) Replace the cartridge, remove the aerator and open both hot and cold valves. Let the water run, rinse the aerator and replace.