- All products are new and covered by our standard warranty.
- For any questions, contact us at info@lavaodoro.com or call +1 585 968 4275.
- Please inspect your items upon receipt and contact us immediately if there are any issues.
RETURN INSTRUCTIONS
- Items must be returned in original packaging, without damage, at your own cost.
- Refunds are processed within 5-7 business days after receipt of returned items.
GUIDELINES
- Items must be in new, unused condition.
- Shipping costs are non-refundable.
- Returns after 30 days are not accepted.
- Return address: 1800 S Archibald Ave, dock #7-10, Ontario, CA, 91761, +1 (909) 917-5999.
Non-Returnable Items
- Custom orders, items over 30 days old, installed, or damaged items.
- Items missing accessories or documentation.
Reporting Damage or Missing Items
- Report any damage or missing items within 48 hours.
- Send photos and details to info@lavaodoro.com with your order number.
Refunds
- Refunds are processed within approximately 10 days and returned to the original payment method.
Order Cancellation
- Orders can be canceled within 24 hours for a full refund.
- For cancellations after 24 hours, contact us at 1-585-968-4275, Mon-Fri, 8:00 AM to 5:00 PM PT.
Non-Returnable Items
- Some fragile or bulky items are sold as "All Sales Final."
International Returns
- International orders are non-returnable but can be serviced under warranty.